Shipping & Returns
Returns Policy:
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Returns and Exchanges:
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the terms and conditions outlined below.
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Eligibility Criteria:
To be eligible for a return or exchange, items must be unused, in their original packaging, and accompanied by proof of purchase. Certain products, such as perishable goods, personalized items, and gift cards, are not eligible for return.
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Return Process:
To initiate a return or exchange, please contact our customer service team to obtain a return authorization and instructions. Returns received without prior authorization may not be accepted or processed. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
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Refund Processing:
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable, and a restocking fee may apply to certain returns.
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Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage or defect to facilitate the resolution process.
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Final Sale Items:
Certain items marked as final sale are not eligible for return or exchange unless they are damaged or defective upon receipt. Please review product descriptions carefully before making your purchase.
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Return Address:
Returns should be sent to the address provided by our customer service team upon obtaining return authorization. Please ensure that your return package is securely packaged to prevent damage during transit.
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Additional Information:
Our returns policy is subject to change without notice. We reserve the right to refuse returns that do not meet the eligibility criteria outlined above or are deemed to be in violation of our terms and conditions.