Contents
1. Introduction
QickPick ("we", "our", or "us") operates the QickPick eCommerce platform (www.qickpick.com). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services.
By using our platform, you consent to the collection and use of your information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.
2. Personal Data We Collect
We collect the following types of personal data:
Account Information
- Full name
- Email address
- Phone number
- Password (encrypted)
Billing and Shipping Information
- Delivery address
- Billing address
- Postal code
Payment Information
- Payment method details (processed securely by our payment partners)
- Transaction history
Technical Information
- IP address
- Browser type and version
- Device information
- Usage data and browsing history on our platform
For Vendors
- Business registration details (UEN/ACRA)
- Bank account information for payments
- Business address
3. How We Use Your Data
We use your personal data for the following purposes:
- Order Processing: To process and fulfill your orders, including delivery and payment
- Account Management: To create and manage your account
- Customer Support: To respond to your inquiries and provide support
- Communication: To send order updates, shipping notifications, and important service announcements
- Marketing: To send promotional materials (with your consent)
- Platform Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with legal obligations and protect our rights
- Fraud Prevention: To detect and prevent fraudulent activities
4. Data Sharing and Disclosure
We may share your personal data with:
Vendors/Suppliers
When you place an order, we share necessary information (name, shipping address, contact details) with the vendor to fulfill your order.
Payment Processors
We use secure third-party payment processors (Stripe, PayPal) to handle payment transactions. They have their own privacy policies governing your data.
Delivery Partners
Shipping information is shared with courier services to deliver your orders.
Service Providers
We may share data with service providers who assist us in operating our platform (hosting, analytics, email services).
Legal Requirements
We may disclose your data if required by law, court order, or government request.
5. Data Security
We implement appropriate security measures to protect your personal data:
- SSL/TLS encryption for data transmission
- Encrypted password storage
- Secure payment processing through certified payment gateways
- Regular security audits and updates
- Access controls and authentication measures
- Secure data backup procedures
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.
6. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
- Maintain business records as required by Singapore law
When your data is no longer needed, we will securely delete or anonymize it.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and cart items
- Analyze website traffic and usage patterns
- Improve user experience
You can control cookie settings through your browser. Disabling cookies may affect some features of our platform.
8. Your Rights Under PDPA
Under Singapore's Personal Data Protection Act, you have the following rights:
- Access: Request access to your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal of Consent: Withdraw consent for data collection/use (this may affect our ability to provide services)
- Data Portability: Request a copy of your data in a commonly used format
To exercise these rights, please contact our Data Protection Officer at the contact details below. We will respond to your request within 30 days.
9. Third-Party Services
Our platform may contain links to third-party websites or use third-party services:
- Payment Gateways: Stripe, PayPal
- Social Login: Google, Facebook
- Analytics: Google Analytics
These third parties have their own privacy policies. We encourage you to review their policies as we are not responsible for their data practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. For significant changes, we will notify you via email or through a notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: privacy@qickpick.com
- Data Protection Officer: dpo@qickpick.com
- Address: Singapore
You may also file a complaint with the Personal Data Protection Commission (PDPC) of Singapore if you believe your data protection rights have been violated.